• Superior product quality remains a foundational principle in PVFCCo's operations. Phu My-branded fertilizers and chemicals, as well as other fertilizers and chemicals distributed under the Corporation's proprietary trading portfolio, consistently meet registered quality standards. Over many years, Phu My Urea and Phu My NPK product lines have earned the trust of farmers nationwide, have been repeatedly voted as "High-Quality Vietnamese Goods," and have been recognized by the Ministry of Industry and Trade as a partner of the Government's National Brand Program.
• To help farmers optimize fertilizer usage while improving crop yields, PVFCCo has collaborated with local authorities and scientific experts to organize hundreds of technical workshops, cultivation guidance programs, demonstration fields, and model farming plots.
• The Corporation continues to effectively maintain our nationwide warehouse, port, and logistics system to ensure timely delivery of products to farmers with assured quality and reasonable pricing.

• PVFCCo applies a product quality management system in accordance with international standard ISO 9001:2015 to ensure consistent compliance with declared quality standards.
• The Corporation has established procedures for receiving and handling product user feedback. We regularly conducts customer satisfaction assessments regarding product quality and services to drive continuous improvement. Product safety warnings are also communicated to users where applicable.
• The Corporation maintains a publicly disclosed customer hotline, with contact information available on our official website. All customer feedback is received and addressed in a timely manner.

In addition to direct assistance initiatives, the Corporation consistently organizes and maintains a broad range of programs designed to foster and amplify a spirit of solidarity and community responsibility among employees. Representative activities include internal communications promoting social initiatives; participation in awareness and environmental protection campaigns (Earth Hour, World Environment Day); mobilizing employees to engage in community-focused activities; promoting energy and resource conservation practices through initiatives such as 5S and waste/battery collection at headquarters; organizing regular sports tournaments and athletic events; and prioritizing online training and virtual meetings to optimize time and cost efficiency while reducing travel-related emissions.

Building on a widely shared culture of compassion, the Social Welfare Team (under the Administration) has continued to work in close coordination with affiliated organizations (the Trade Union, Youth Union, and Women's Committee) at the Corporation's headquarters and our member units to implement a range of meaningful programs.

The following report summarizes the representative social welfare activities conducted during this period.

Education

In 2025, PVFCCo disbursed VND 35.78 billion to implement 17 education support programs, including: Construction of school facilities, awarding scholarships, donating STEM practice classrooms, and sponsoring computer equipment for schools.

Working in collaboration with Petrovietnam and local authorities, PVFCCo implemented two flagship programs: "STEM Innovation Petrovietnam" in Lam Dong Province and "Phu My Innovation - Digital Space for Students" in Can Tho City.

• In Lam Dong: Within just 1.5 months, PVFCCo completed 03 STEM classrooms at 03 high schools and secondary schools. These facilities foster an open learning environment, enhance hands-on experiences, promote science and technology thinking, and inspire students' creativity, thereby contributing to improving overall educational quality. The total sponsorship value amounted to VND 10.5 billion.
• In Can Tho: PVFCCo sponsored VND 5 billion for the program "Phu My Innovation - Digital Space for Students," equipping 27 primary and secondary schools with computer facilities. This initiative expanded students' access to information technology, particularly in disadvantaged, remote areas.

Humanitarian relief - Support to farmers

In 2025, PVFCCo allocated approximately VND 3.8 billion for humanitarian relief activities and direct assistance to farmers. Additionally, during the Lunar New Year, PVFCCo continued our long-standing traditional program "Tet for the poor" to visit, encourage, and share difficulties with disadvantaged farming households.

• This year, PVFCCo has presented 10,500 gifts (worth nearly VND 8.5 billion in total) for farmers in 68 communes in 46 provinces and cities across the country. Furthermore, PVFCCo's Trade Union has also launched the program "Thousands of cakes, thousands of love", attracting many union members to join hands to wrap 900 banh chung (Lunar New Year square cakes) for the people in hardship and the elderly homeless.

Healthcare

In 2025, PVFCCo disbursed VND 24.1 billion to continue implementing programs and projects to build healthcare centers and provide medical equipment to healthcare facilities. These activities prioritized remote, mountainous, border, and island areas, contributing to strengthening grassroots healthcare capacity and improving people's access to healthcare services.

Great Unity houses

In 2025, PVFCCo put into use more than 50 Great Unity houses, with a value of more than VND 4.09 billion, to support the poor households to settle down and thrive. To date, PVFCCo has supported tens of thousands of households nationwide in improving their living conditions, contributing to social security assurance and enhancing the life quality for the people.